Return Policy

We want all of you, our Neon Cactus customers to LOVE what you ordered, and sometimes it just doesn’t work out. On the rare occasion that you are not happy, your merchandise must be returned within 7 days of the date of receipt. All merchandise must be unwashed and unworn in the original state that it was received in.

We would strongly encourage that you review the products and their details carefully before buying. Feel free to contact us for assistance with any questions you may have about the product.

*Be sure to enclose a copy of your original invoice with the returned item(s). All returns and exchanges are subject to inspection before a store credit can be issued. Credits will be sent via email in form of a discount code. Items may not be held for returns or exchanges.

*No returns or exchanges will be issued for sales that include a coupon code, flash sale items or Intimates.

*Please allow 5 business days for return processing.

*We are not responsible for lost or stolen packages while in transit.  You will need to contact your shipping provider for that.